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One-on-One

Schedule One-on-One Support

Our team is always willing to help you no matter how big or small the issue. Schedule time with a specialist to diagnose and solve your problem.

Schedule Here
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What to Know Before You Schedule

Schedule a time with a Dose Specialist for non-urgent support.

Radiation Dose specialists are able to help with Dose and Planning cases, as well as troubleshoot issues. These include (but are not limited to) the following. Please schedule for the suggested time based on the topic: 

  • Dose Accumulation (45 min–1 hr)
  • BED Calculation (45 min)
  • DVH Viewer (15–30 min)
  • Dose Sidebar and Tools (15–30 min)

Please answer all questions in the scheduling form so we can best support you.

Before We Meet...

Review the resources in our Knowledge Center:

Schedule a time with a Contour ProtégéAI+ Specialist for non-urgent support.

You can also request an upgrade for Contour ProtégéAI+.

Contour ProtégéAI+ Specialists are here to help with customizations and auto-contour processing. These include (but are not limited to) the following. Please schedule for the suggested time based on the topic:

  • MIM Assistant®Rule Configuration (15–30 min)
    Resolve issues or update which data sets are being processed and the destinations where the processed data is being saved.
  • Data Mirroring between MIMcloud® and Your MIMpacs™ Server (30 min)
    Set up or troubleshoot synching between your cloud environment and MIMpacs server.
  • Workflow Customizations (30–45 min)
    Get assistance with contour templating and post-processing steps, such as adding Boolean structures and body contours.

Note: Access to your MIM server and administrator credentials are required during the meeting.

Please answer all questions in the scheduling form so we can best support you.

Before We Meet...

Review the resources in our Knowledge Center:

Schedule a time with a IT Specialist for non-urgent support.

These include (but are not limited to) the following. Please schedule for the suggested time based on your question:

  • Installations and Upgrades
    • New MIM Server Installations (1 hr)
    • New MIM Client Installations (30 min)
    • MIM Upgrades (30 min)

  • Connect to Other Systems
    • New DICOM Location Configuration (30 min)
    • DICOM Location Connectivity Issues (1 hr)

  • Manage Data
    • MIM Assistant Rules: Create or Troubleshoot (30 min–1 hr)
    • MIM Data Migration (30 min)
    • MIMpacs Configuration Changes (30 min)

  • LDAP/Active Directory Configuration and Troubleshooting (1 hr)

Note: Access to your MIM server and administrator credentials are required during the meeting.

Please answer all questions in the scheduling form so we can best support you.

Before We Meet...

Review the resources in our Knowledge Center:

Schedule a time with a Nuclear Medicine Workflow Specialist for non-urgent support.

Workflow Specialists are able to assist with troubleshooting issues and basic customizations. These include (but are not limited to) the following. Please schedule for the suggested time based on your question:

  • Import a Workflow (15 min)
  • Adjust a Display or Hanging Protocol (15–30 min)
  • Resolve an Issue Starting a Workflow or a Workflow Error (30 min–1 hr)
  • Get Help with Workflow Building (15–60 min)

Please answer all questions in the scheduling form so we can best support you.

Schedule a time with a Radiation Oncology Workflow Specialist for non-urgent support.

If you would like a demo of the Treatment Evaluation, 4D CT - ITV Creation with Motion Analysis, or Universal Registration workflows, please connect with your MIM Site Development Manager.

Workflow Specialists are able to assist with troubleshooting issues and basic customizations. These include (but are not limited to) the following. Please schedule for the suggested time based on your question:

  • Hanging Protocol Adjustments (15–30 min)
  • Import Manager Assistance (15 min)
  • Workflow Is Not Starting (30 min–1 hr)
  • Workflow Is Giving an Error (30 min–1 hr)
  • Workflow Building Questions (15–60 min)

Please answer all questions in the scheduling form so we can best support you.

Share Your Feedback

At MIM Software, we are always searching for new ways to maximize your workflow and take in any feedback we receive towards improving our products. If you have something to share, share it!

 

Submit Feedback

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Nobody has better support than MIM.

Julie Walls

Jewish Hospital

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You guys are so wonderful. I have been reading with MIM for 13 years. Everyone is always so helpful and attentive.

Steven A. Christie, MD

Christie & Christie, MD, PA

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Your support and service are always top-notch!

Tony O’Rourke

UW Health University Hospital

Software Downloads

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MIM Knowledge Center

Browse our user guides, training videos, webinars, and more.

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General Support: Open

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866-421-2536

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Finance Tel: 1-216-455-6103

Finance Email: finance@mimsoftware.com

Where Are We?

We're Global

See our offices around the world.

Headquarters

MIM Software Inc.

25800 Science Park Drive - Suite 180
Cleveland, OH 44122

Tel:

+1 (866) 421-2536

(U.S. Toll Free)

Brussels, Belgium

MIM Software Brussels BV

Drukpersstraat 4
1000 Brussel
Belgium

Beijing, China

MIM Software Beijing Co., Ltd.

Suite 809, Shouxiang Science Building
No. 51 Xueyuan Rd.
Haidian District, Beijing 100191