Welcome to MIM^® Support

Schedule a time with a Dose Specialist for non-urgent support.

Radiation Dose specialists are able to help with Dose and Planning cases, as well as troubleshoot issues. These include (but are not limited to) the following. Please schedule for the suggested time based on the topic: 

• Dose Accumulation (45 min–1 hr)
• BED Calculation (45 min)
• DVH Viewer (15–30 min)
• Dose Sidebar and Tools (15–30 min)

Please answer all questions in the scheduling form so we can best support you.

Before We Meet...

Review the resources in our Knowledge Center:

• Training Videos — Includes walkthroughs for the dose sidebar, dose accumulation, and dose volume histograms
• View Doses — Includes setup steps, display options, and how to work with multiple doses
• Calculate Biological Effective Dose — Includes steps and calculation information

Schedule a time with a Contour ProtégéAI+ Specialist for non-urgent support.

You can also request an upgrade for Contour ProtégéAI+.

Contour ProtégéAI+ Specialists are here to help with customizations and auto-contour processing. These include (but are not limited to) the following. Please schedule for the suggested time based on the topic:

• MIM Assistant^®Rule Configuration (15–30 min)
  Resolve issues or update which data sets are being processed and the destinations where the processed data is being saved.
• Data Mirroring between MIMcloud^® and Your MIMpacs™ Server (30 min)
  Set up or troubleshoot synching between your cloud environment and MIMpacs server.
• Workflow Customizations (30–45 min)
  Get assistance with contour templating and post-processing steps, such as adding Boolean structures and body contours.

Note: Access to your MIM server and administrator credentials are required during the meeting.

Please answer all questions in the scheduling form so we can best support you.

Before We Meet...

Review the resources in our Knowledge Center:

• Contour ProtégéAI+ User Guide — Includes setup options and how to get the most out of automated contouring
• Training Videos — Watch how to run a case with automated contouring

Schedule a time with a IT Specialist for non-urgent support.

These include (but are not limited to) the following. Please schedule for the suggested time based on your question:

• Installations and Upgrades
  • New MIM Server Installations (1 hr)
  • New MIM Client Installations (30 min)
  • MIM Upgrades (30 min)
    
    
• Connect to Other Systems
  • New DICOM Location Configuration (30 min)
  • DICOM Location Connectivity Issues (1 hr)
    
    
• Manage Data
  • MIM Assistant Rules: Create or Troubleshoot (30 min–1 hr)
  • MIM Data Migration (30 min)
  • MIMpacs Configuration Changes (30 min)
    
    
• LDAP/Active Directory Configuration and Troubleshooting (1 hr)

Note: Access to your MIM server and administrator credentials are required during the meeting.

Please answer all questions in the scheduling form so we can best support you.

Before We Meet...

Review the resources in our Knowledge Center:

• Troubleshoot Licensing — Includes licensing notifications that users might see when launching MIM
• Send and Receive Data with Third Parties — Includes how to connect to a PACS and troubleshoot if data is not being transferred as expected
• IT - Technical Frequently Asked Questions — Includes answers for the questions that we hear most from IT teams

Schedule a time with a Nuclear Medicine Workflow Specialist for non-urgent support.

Workflow Specialists are able to assist with troubleshooting issues and basic customizations. These include (but are not limited to) the following. Please schedule for the suggested time based on your question:

• Import a Workflow (15 min)
• Adjust a Display or Hanging Protocol (15–30 min)
• Resolve an Issue Starting a Workflow or a Workflow Error (30 min–1 hr)
• Get Help with Workflow Building (15–60 min)

Please answer all questions in the scheduling form so we can best support you.

Before We Meet...

Review the resources in our Knowledge Center:

• Workflow Basics:
  • Import a Workflow
  • Troubleshoot a Workflow
  • Build a Worfklow

• Nuclear Medicine Workflows:
  • Processing Walkthrough Videos
  • Default Workflows - Videos
  • Default Workflows - List
  • Nuclear Medicine Workflows User Guide

Schedule a time with a Radiation Oncology Workflow Specialist for non-urgent support.

If you would like a demo of the Treatment Evaluation, 4D CT - ITV Creation with Motion Analysis, or Universal Registration workflows, please connect with your MIM Site Development Manager.

Workflow Specialists are able to assist with troubleshooting issues and basic customizations. These include (but are not limited to) the following. Please schedule for the suggested time based on your question:

• Hanging Protocol Adjustments (15–30 min)
• Import Manager Assistance (15 min)
• Workflow Is Not Starting (30 min–1 hr)
• Workflow Is Giving an Error (30 min–1 hr)
• Workflow Building Questions (15–60 min)

Please answer all questions in the scheduling form so we can best support you.

Before We Meet...

Review the resources in our Knowledge Center:

• Workflow Basics:
  • Import a Workflow
  • Troubleshoot a Workflow
  • Build a Workflow

• Radiation Oncology Workflows:
  • Default Workflows - Videos
  • Default Workflows - List
  • Radiation Oncology Workflows User Guide