Radiation Dose Specialist

Schedule a time with a Dose Specialist for non-urgent support.

Radiation Dose specialists are able to help with Dose and Planning cases, as well as troubleshoot issues. These include (but are not limited to) the following. Please schedule for the suggested time based on the topic: 

• Dose Accumulation (45 min–1 hr)
• BED Calculation (45 min)
• DVH Viewer (15–30 min)
• Dose Sidebar and Tools (15–30 min)

Please answer all questions in the scheduling form so we can best support you.

Contour ProtégéAI+ Specialist

Schedule a time with a Contour ProtégéAI+ Specialist for non-urgent support.

You can also request an upgrade for Contour ProtégéAI+.

Contour ProtégéAI+ Specialists are here to help with customizations and auto-contour processing. These include (but are not limited to) the following. Please schedule for the suggested time based on the topic:

• MIM Assistant^® Rule Configuration (15–30 min)
  Resolve issues or update which data sets are being processed and the destinations where the processed data is being saved.
  
  
• Data Mirroring between MIMcloud^® and Your MIMpacs™ Server (30 min)
  Set up or troubleshoot synching between your cloud environment and MIMpacs server.
  
  
• Workflow Customizations (30–45 min)
  Get assistance with contour templating and post-processing steps, such as adding Boolean structures and body contours.

Note: Access to your MIM server and administrator credentials are required during the meeting.

Please answer all questions in the scheduling form so we can best support you.

Before We Meet...

Review the resources in our Knowledge Center:

• Contour ProtégéAI+ User Guide — Includes setup options and how to get the most out of automated contouring
• Training Videos — Watch how to run a case with automated contouring

Technical Specialist

Schedule a time with a Technical Specialist for non-urgent support.

These include (but are not limited to) the following. Please schedule for the suggested time based on your question:

• Installations and Upgrades
  • New MIM Server Installations (1 hr)
  • New MIM Client Installations (30 min)
  • MIM Upgrades (30 min)
  • Transfer MIM to a New System (1 hr)
    
    
• Connect to Other Systems
  • New DICOM Location Configuration (30 min)
  • DICOM Location Connectivity Issues (1 hr)
    
    
• Manage Data
  • MIM Assistant Rules: Create or Troubleshoot (30 min–1 hr)
  • MIM Data Migration (30 min)
  • MIMpacs Configuration Changes (30 min)
    
    
• LDAP/Active Directory Configuration and Troubleshooting (1 hr)

Note: Access to your MIM server and administrator credentials are required during the meeting.

Please answer all questions in the scheduling form so we can best support you.